Returns and Exchanges

The Flex Gems Guarantee

We engineered Flex Gems to be the ultimate fusion of elite performance and eternal sparkle. We want you to be absolutely thrilled with your ring. If your purchase isn't the perfect fit, we’ve made our return and exchange process as seamless as possible.

Standard Return & Exchange Window

  • Refunds: We accept returns for a full refund (minus original shipping costs) within 30 days of the delivery date.
  • Exchanges: Need a different size? We offer hassle-free exchanges within 30 days of the delivery date.

Condition of Returned Items

Because our rings feature hand-set precious stones and metals, all returned items must pass a strict quality inspection.

  • Rings must be unused, unworn, and in their original pristine condition.
  • Rings must be returned in their original packaging, including any accompanying pouches, ring boxes, and authenticity cards.
  • Note: If a ring is returned showing signs of wear, scratches on the metal, or damage to the silicone band, the return will not be accepted.

How to Initiate a Refund or Exchange

  • Email info@flexgemrings.com and tell us your Name and Order Number.
  • Securely package your ring in its original box with original accessories.
  • If exchanging or resizing, we will email you a prepaid return label.
  • If returning for refund, you can ship your refund item at your local USPS carrier to the following address (retain tracking information for your return):

                       FGW-Returns: 2851 Johnston St, #151 Lafayette, LA 70503

  • Refunds will be processed within 3 business days of our shop receiving and inspecting the ring.

Return Shipping & Fees

  • Exchanges: Domestic return shipping for size exchanges is completely free. We want to make sure you get the perfect athletic fit.
  • Refunds: For a standard refund to your original payment method, a flat-rate shipping fee of $7.00 will be deducted from your refund total to cover the return shipping label if provided. Original shipping charges are non-refundable.
  • Lab Diamonds: Lab-Grown Diamond are subject to a 15% restocking fee if returned, or can be exchanged for store credit.

Non-Returnable Items

To maintain our artisan-level quality, the following items are strictly Final Sale and cannot be returned or exchanged for a refund:

  • The Fine Collection: Due to the bespoke nature of our Fine Lab-Grown Diamond tier, these rings are subject to a 15% restocking fee if returned, or can be exchanged for store credit.
  • Clearance Items: Any item marked as "Final Sale" at the time of purchase.